Refund and Cancellation Policy

1. General

This Refund and Cancellation Policy (“Policy”) applies to all subscriptions and purchases of Services offered via the website located at https://plurius.ai (the “Website”). By purchasing a subscription, you agree to this Policy in addition to our Terms of Service (“ToS”).

2. Subscription

Upon reaching the paywall, you may compare and choose from the available subscription options (plans) — for example, plans for 1 month, 3 months, or 12 months — including any trial offers that are available at that time. In some cases, we may also offer a subscription at a temporarily reduced price. Any such reduced price, if offered, applies only to the then-current billing period and will not automatically carry over to subsequent billing periods, which will be charged at the standard subscription price unless otherwise expressly stated at the time of renewal. If you choose to subscribe: You will be prompted to confirm your purchase with the applicable payment provider (such as Stripe or PayPal). Your bank card or user account in payment systems (“Payment Method”) will be charged the price displayed for the selected subscription plan, together with any applicable sales or similar taxes. Upon successful payment, you will receive an electronic confirmation (notice or email) with your subscription details. By completing your purchase, you acknowledge that your subscription will automatically renew unless canceled, and that you authorize us or the applicable payment services provider on our behalf (and subject to their respective terms and policies) to charge your Payment Method for the renewal or any other applicable fees due to us. If your Payment Method is denominated in a different currency, your payment provider may apply exchange rates and fees beyond our control. We are not responsible and assume no liability for any payment processing errors that may occur when using third-party platforms (such as, for example, Stripe or PayPal) to complete a subscription purchase. Please review the terms and conditions of any third-party platform before making a subscription.

3. In-App Digital Services

Certain subscription plans may include, or allow you to purchase, additional digital content, features, or services designed to enhance your use of the Services (“In-App Items”). In-App Items are made available solely for use within the Services and are subject to the following conditions: In-App Items cannot be sold separately from a subscription plan and may only be accessed and used while you have an active subscription, unless expressly stated otherwise at the point of purchase. In-App Items will not automatically renew or replenish together with your subscription; you must actively repurchase them if you wish to continue using the relevant In-App Items. In-App Items have no cash or monetary value, are non-transferable, non-assignable, and may not be exchanged, resold, or redeemed outside the Services. In-App Items do not constitute property, stored value, or any form of financial instrument. You may purchase available In-App Items using your selected Payment Method. The applicable price, quantity, and any usage limitations for each type of In-App Item will be clearly displayed at the point of purchase. To the extent permitted by applicable law, unused In-App Items are not subject to unclaimed property, escheatment, or similar laws. We reserve the right to modify, suspend, or discontinue In-App Items at any time, without liability, except where required by applicable law.

4. Pricing and Taxes

Our current fees, including subscription plans, are posted on the Website (paywall section) and available in-app. All subscription prices are exclusive of taxes. Applicable sales or use taxes will be added to your subscription price where required by law, based on your billing address and local regulations. If we are required to collect tax in your jurisdiction, the amount will be calculated and displayed at checkout or included in your receipt. The final amount charged will be updated in response to changes in tax laws or rates. Where purchases are made through third-party platforms (such as app stores), such platforms may act as the merchant of record and may be responsible for tax collection and remittance.

5. Renewals, Retry Billing Mechanism and Discounts

After the subscription ends, the Service as a whole and/or its additional content (e.g. In-App Items) will be available only if a new subscription is purchased. Unless canceled in accordance with Section 7 below, your subscription will automatically renew at the end of each billing period for the same duration and at the then-current full subscription price of your selected plan. If your initial subscription was a trial subscription, it will automatically renew into the paid subscription plan and at the price disclosed to you at checkout, as described in Section 2 above. You may see multiple charges (including reduced amounts) within a short period if a renewal attempt fails, as described in this Section below. Where required by applicable law, and in all cases where legally mandated in your jurisdiction, we will provide a clear and timely renewal reminder prior to any automatic renewal, including: (i) the renewal date, (ii) renewal term, (iii) subscription cost, and (iv) simple cancellation instructions. When you purchase your subscription via the Website, your Payment Method will be charged for the renewed subscription once the current subscription ends, unless canceled in accordance with Section 7 below. If our first subscription renewal payment attempt is unsuccessful, we may, and you authorize us, to use a retry billing mechanism for a short period (generally up to seven (7) days). We will make up to three (3) automated retry attempts. The first retry will be made at a reduced price equal to 75% of the standard subscription price. If that attempt is unsuccessful, a second retry may be made at a reduced price equal to 50% of the standard subscription price, followed, if necessary, by a final retry at a reduced price equal to 25% of the standard subscription price. Each retry attempt constitutes a continuation of the original transaction and not a new or separate purchase. The reduced retry prices do not affect the scope, duration, or functionality of the Services and do not constitute a permanent or generally applicable price reduction. If all retry attempts are unsuccessful, your subscription will automatically terminate, and access to the Services will end at the conclusion of the current paid period. Retry pricing applies solely to failed renewal attempts and does not affect future renewals, which will be processed at the standard subscription price unless otherwise stated at the time of renewal. We disclose this mechanism so you are aware that your Payment Method may be charged multiple times within a short retry window if an initial charge fails, and in some cases, you may be charged a lower, discounted amount to continue your subscription term. By subscribing, you expressly authorize us to attempt multiple charges within a limited retry period, including at reduced amounts, solely for the purpose of maintaining uninterrupted access to the Services.

6. Cancellation

You may cancel your subscription at any time by either logging into your profile at https://plurius.ai, navigating to “Settings,” and clicking the “Cancel” button; or by contacting support at support@plurius.ai. Cancellation will take effect at the end of the current billing cycle, and you will retain access to the Services until that date. Please note that processing of your cancellation request may take up to three (3) hours, but your cancellation will be deemed effective as of the time the request is submitted. This means you will not be charged for any renewal that occurs after the time your cancellation request is submitted.

7. Refunds

We will, upon your written request, issue a refund within thirty (30) days of the original purchase date. Any refund requests must be submitted in writing to support@plurius.ai within thirty (30) days of the relevant charge, unless a longer period is required by applicable law. Refunds will not be granted after this period. Incomplete requests may delay processing. We may request additional information to verify the request and prevent fraud. Approved refunds will be processed using the original Payment Method within a reasonable period of time. We reserve the right to refuse or limit refunds in cases of abuse of the Services before the refund request or where multiple refund requests are made with respect to one and the same charge. In jurisdictions where failure to provide legally required renewal notices renders a subscription an “unconditional gift” or otherwise triggers refund rights (including certain EU Member States and U.S. states), we will comply with all applicable notice obligations. Where such obligations are not met, you may be entitled to a refund in accordance with applicable law. Nothing in this section affects any mandatory consumer rights that cannot be waived or limited under applicable law.

8. Chargebacks and Payment Disputes

Before initiating any chargeback, reversal, or payment dispute with your payment provider, you agree to first contact us at support@plurius.ai and make a good faith effort to resolve the issue directly with us. We will use reasonable efforts to respond promptly and, where appropriate, resolve the matter in accordance with our ToS, this Policy and applicable law. If you initiate a chargeback or payment dispute without first contacting us, or if a chargeback or dispute is initiated in bad faith or in violation of this Policy, we reserve the right to suspend, restrict, or terminate your access to the Services, in whole or in part, pending resolution of the dispute. You acknowledge that initiating a chargeback may result in the temporary or permanent loss of access to your Account, subscription, and any associated features or In-App Items. Where a chargeback is resolved in our favor, we reserve the right to recover any applicable fees, costs, or expenses incurred in connection with the dispute, to the extent permitted by applicable law. Nothing in this section limits your rights under applicable consumer protection laws or your ability to dispute unauthorized or fraudulent charges with your payment provider.

9. Contact

If you have questions or requests under this Policy, please contact us at support@plurius.ai, or by post at TRY AI LTD, Agias Fylaxeos 57, 3025, Limassol, Cyprus.